Achieve interactive customer excellence through real-time streaming analytics

Combat fraud through optimised know-your-customer policies

Comply with privacy & financial regulations and directives

Data-driven economic.

In today’s data-driven world, considerable pressure is put on financial service institutions. With the options for financial service providers for customers ever increasing, offering personalised and seamless customer service is important for a financial institution to remain competitively viable. Additionally, banks are expected to contribute combating fraud by implementing extensive know-your-customer policies and software. Finally, all this needs to be done while adhering to regulations and directives, which may require extensive privacy and security on one hand (GDPR regulation) and seamless, easy disclosure of customer data on the other (PSD2 regulation).

An integrated framework to collect, combine, process and stream data from one place to the other, plays a critical role in enabling financial service providers to achieve these goals. Our Datastreams Platform has been designed to help companies manage and share data within and between organisations in a compliant and secure manner. This allows financial service providers to:

  • Interact with customers during their transactions through real-time streaming analytics, enabling better customer service and real-time cross-sell and up-sell marketing.
  • Gain greater insight in customer behaviour and reduce churn through analytics on comprehensive, integrated datasets.
  • Monitor live transactions and alert teams about issues before customers become aware of them for an optimised customer experience.
  • Achieve a 360-degree know-your-customer view of customers by combining all relevant customer data and monitoring transaction streams in real-time.
  • Detect and stop financial crimes in real-time by monitoring transactions and identifying suspicious behaviour based on extensive customer profiles.
  • Combine, correlate and analyse massive amounts of data from variety of in-house and third-party sources to identify fraud patterns and proactively prevent financial crimes.
  • Enable data sharing and collaboration following directives, such as PSD2, while safeguarding customer data according to data protection and privacy principles.

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